The Medical Negligence
Claim Process

1

Free Consultation

The journey begins with a conversation. If you think you’ve been a victim of clinical negligence, your first step is to contact us. During this free, no-obligation consultation, you’ll:

• Share what happened and how it’s affected your health.
• Receive an honest, expert view on whether you’re likely to have a valid claim.
• Learn how the process works and what support is available at every stage.

This conversation is about legal viability, but it’s also a chance for you to ask questions and get reassurance. This also applies if you are, for instance, making a negligence claim for your child.

2

Gathering Evidence

This is about building your case with strong, documented proof. Once you decide to move forward, we will begin collecting all the information needed to support your claim. This may include:

• Your full medical records from GPs, hospitals, and specialists.
• Written accounts of what happened and when.
• Statements from family, carers, or witnesses.
• Any correspondence or discharge notes from the healthcare provider.

Your solicitor will coordinate this process, ensuring all relevant records are obtained and thoroughly reviewed. Where required, we’ll also obtain supporting evidence such as appointment logs, imaging reports, or treatment notes.

3

Assess Your Injuries

An independent expert will evaluate the impact of the negligence. To confirm both the cause and extent of your injury, we’ll arrange for an independent medical expert to assess your condition. This is a vital step, as it:

• Confirms whether the care you received fell below acceptable standards.
• Determines if the negligence caused or worsened your condition.
• Identifies any lasting effects on your health, mobility, or wellbeing.

Their report becomes key evidence in your case and also helps us calculate the appropriate level of compensation based on pain, suffering, and financial impact.

4

Present Your Case

We’ll submit your claim and pursue compensation – on a no win, no fee basis. Once the evidence and expert reports are ready, we formally present your case to the defendant, whether that’s an NHS Trust or private provider. This involves sending a Letter of Claim that sets out:

• What went wrong.
• The injuries and losses you’ve experienced.
• Why we believe the treatment was negligent.
• The amount of compensation being sought.

From here, the defendant has four months to investigate and respond. If they admit fault, we’ll negotiate a settlement on your behalf. If they deny liability, we’ll advise you on the next steps – including, if necessary, issuing court proceedings.