This site is independent of the NHS 

This site is independent of the NHS and the Department of Health – We Cover England And Wales Only.

No Win No Fee

Failure to Treat Claims

Suing the NHS or private healthcare providers for untreated or delayed care

Get in touch for a free, no-obligation chat with our specialist clinical negligence solicitors.

Owned and operated by

Contact us for a free, no-obligation chat.

Call us on 0333 987 4161 or submit a form below.

Failure to Treat: Negligence & Compensation Explained

This type of clinical negligence occurs when a healthcare professional does not provide timely or appropriate treatment for a condition that should reasonably have been recognised and managed. This can happen in GP surgeries, hospitals, A&E departments, or during inpatient care.

A compensation claim focuses on whether reasonable treatment should have been started sooner and whether that failure directly caused harm. In turn, failure to treat claims commonly arise where symptoms were dismissed, treatment was not escalated, or follow-up action was not taken when it should have been.

We will cover the costs unless we win your case.

No-win-no-fee

24/7 Support

Specialist negligence solicitors

No-win-no-fee

24/7 Support

Specialist negligence solicitors

Am I Eligible to Make a Claim?

To bring a successful claim, four key elements must usually be proven:

1

Duty of care

The healthcare provider had a legal responsibility to care for you.

2

Breach of duty

The care fell below acceptable medical standards.

3

Causation

The harm you suffered was a direct result of that substandard care.

4

Damage

You experienced physical, emotional, or financial harm as a consequence.

Is there a time limit?

You usually have three years from the date of the incident or when you first realised negligence may have occurred. Exceptions may apply for children or those lacking mental capacity.

Related Claims

Hospital Neglect

Medical Errors

A&E Negligence

Your Questions Answered

Can I make a claim on behalf of someone else?

Yes – if the person affected is unable to bring the claim themselves, a litigation friend can act on their behalf. This applies if the individual:

  • Is under 18
  • Has limited or no mental capacity
  • Has experienced cognitive decline or disability that prevents legal decision-making

Litigation friends are often family members or close friends. They make legal decisions in the claimant’s best interest and liaise with the solicitor to progress the case.

How do solicitors prove that treatment should have been given sooner?

Failure to treat cases are assessed using medical records and independent expert evidence. Experts consider:

  • What symptoms or results were present at the time
  • What treatment a reasonably competent clinician should have provided
  • Whether earlier intervention would likely have prevented or reduced harm

A claim does not require certainty, but it must show that proper treatment would probably have made a meaningful difference.

How is compensation calculated in failure to treat claims?

Compensation reflects both the injury itself and its wider impact on your life. Awards are usually divided into:

  • General damages, covering pain, suffering, psychological harm, and loss of quality of life
  • Special damages, covering financial losses such as lost earnings, private treatment, medication, travel costs, rehabilitation, and future care needs

Each claim is assessed individually, with compensation aimed at supporting recovery and long-term wellbeing.

Can I still claim if my condition was rare or difficult to diagnose?

Yes. Complexity alone does not rule out a claim. Even where a condition is uncommon, clinicians are expected to:

  • Recognise red-flag symptoms
  • Arrange appropriate investigations
  • Refer or escalate when uncertainty exists

Claims often arise where warning signs were present but not acted upon, regardless of how rare the final diagnosis may have been.

How do solicitors prove that treatment should have been given sooner?

Failure to treat cases are assessed using medical records and independent expert evidence. Experts consider:

  • What symptoms or results were present at the time
  • What treatment a reasonably competent clinician should have provided
  • Whether earlier intervention would likely have prevented or reduced harm

A claim does not require certainty, but it must show that proper treatment would probably have made a meaningful difference.

Do failure to treat claims usually go to court?

Most cases are resolved without a trial. Once medical evidence is obtained, many claims settle through negotiation. Court proceedings are typically only required where responsibility or causation is disputed. If litigation becomes necessary, we will guide you through each step and handle the process on your behalf.

Additional Resources

Who do you want to file a claim against?

Suing the NHS for negligence

Suing the hospital for negligence

Suing my GP for negligence

Suing my dentist for negligence

What’s the reason for your claim?

Suing for malpractice

Suing for misdiagnosis

Suing for delayed diagnosis

Suing for surgical negligence