Hospital Neglect
Compensation Claims

If hospital care has caused avoidable harm due to poor standards, lack of monitoring, or basic care failures, you may be entitled to claim compensation. Our specialist solicitors will explain your options and support you at every stage – no win, no fee.

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What Qualifies as Hospital Neglect?

Hospital neglect is a form of medical negligence. It arises when a hospital, or the staff working within it, fails to provide care that meets accepted medical standards, and that failure causes avoidable harm.

Neglect is often linked to wider issues within a hospital setting rather than a single clinical decision. This may involve poor systems, lack of coordination, staffing pressures, or basic care being overlooked.

Some examples include:

Poor monitoring of a patient’s condition (e.g. failure to identify or prevent conditions such as deep vein thrombosis (DVT), sepsis, or cauda equina)
Delays in treatment or escalation
Inadequate hygiene or infection control (e.g. leading to pressure sores or MRSA)
Failure to respond to deterioration
Premature or unsafe discharge
Lack of basic care, supervision, or communication

Not every poor outcome will justify a claim. A hospital neglect claim only arises where the harm could reasonably have been avoided if appropriate care and/or safeguards had been in place. If you think you may be eligible, contact our team.

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Am I Eligible to Make a Claim?

To bring a successful claim, four key elements must usually be proven:

1

Duty of care

The healthcare provider had a legal responsibility to care for you.

2

Breach of duty

The care fell below acceptable medical standards.

3

Causation

The harm you suffered was a direct result of that substandard care.

4

Damage

You experienced physical, emotional, or financial harm as a consequence.

Is there a time limit?

You usually have three years from the date of the incident or when you first realised negligence may have occurred. Exceptions may apply for children or those lacking mental capacity.

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The Claim Process

Making a compensation claim can be complex, but we handle everything from start to finish. Here’s how it works:

1

Initial assessment

Contact us to discuss your case with a specialist negligence solicitor.

2

Gathering Evidence

Collect medical records, witness statements, and other proof to support your claim.

3

Assess your injuries

A medical expert will evaluate the impact of the negligence on your health.

4

Present your case

We will build your claim and seek compensation on a no win, no fee basis.

5

Court proceedings (if needed)

If the NHS or private institution in question disputes the claim, we may issue formal court proceedings.

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Your Questions Answered

Can I sue a hospital for neglect?

Yes. You can bring a claim against:

An NHS trust, or
A private hospital or clinic

If the care you received fell below acceptable standards and caused avoidable harm, the hospital itself can be held legally responsible. Claims are usually made against the organisation, not individual staff members.

If neglect occurred during NHS treatment, compensation is paid through NHS Resolution – a national scheme designed to handle negligence claims without affecting frontline services.

Meanwhile, private hospitals and clinics must carry indemnity insurance. Responsibility may rest with the hospital, individual clinicians, or both, depending on what went wrong.

If you’d rather submit a complaint than file a formal negligence claim, our team can also help.

Can I claim on behalf of someone else?

Yes. You can bring a hospital neglect claim on behalf of another person if they are unable to do so themselves. This often applies where the patient is a child, has a serious injury, or lacks the mental capacity to manage a claim.

In these situations, you may act as a litigation friend, making decisions in the person’s best interests. Claims can also be brought by family members following a death caused by hospital neglect. The process is designed to ensure vulnerable patients still have access to justice and compensation where avoidable harm has occurred.

What can compensation help with?

Compensation aims to reflect the full impact of the neglect and may cover:

Further or corrective treatment
Rehabilitation or long-term care
Loss of earnings or reduced future income
Travel and medical expenses
Pain, suffering, and loss of quality of life

Do claims usually go to court?

Most claims involving hospital neglect or medical mistakes are resolved without a trial. Many settle through negotiation once evidence is reviewed. Court proceedings are generally a last resort where responsibility is disputed.