Not every delay or complication means negligence. A claim may arise where symptoms, test results, or known risk factors should reasonably have prompted earlier investigation or treatment. We will work with independent medical experts to assess whether the care you received fell below acceptable standards and whether earlier action would likely have reduced harm.

Yes. Claims are brought against the relevant NHS Trust (or ambulance service where appropriate), not individual staff members. Compensation is paid through NHS Resolution, which exists specifically to deal with clinical negligence claims. Bringing a claim does not take money away from frontline NHS services, and many families pursue claims to understand what went wrong and help prevent similar harm to others.

You can still make a claim. Private hospitals and clinicians owe the same duty of care as the NHS. Depending on the circumstances, a claim may be brought against the private provider, the treating clinician, or both.

Most cases rely on medical records showing:

• GP and hospital notes documenting symptoms and advice
• Blood test results and whether they were reviewed and acted upon
• Prescribing records and follow-up arrangements

Independent medical experts then assess whether appropriate testing, diagnosis, and management should have occurred sooner. We will help you obtain and review this evidence.

Compensation reflects both the injury itself and its wider consequences. It typically includes:

• General damages for pain, suffering, worsening health, loss of vision or mobility, amputation, psychological impact, and reduced quality of life
• Special damages for financial losses such as treatment costs, rehabilitation, care needs, medical equipment, home adaptations, travel expenses, lost income, and future support

Every claim is assessed individually, with awards intended to support recovery and long-term stability.

Yes – if the person affected cannot bring the claim themselves, a litigation friend can act on their behalf. This applies if the individual:

• Is under 18
• Lacks mental capacity
• Has suffered serious complications that prevent legal decision-making

If a loved one has sadly died due to diabetes-related negligence, eligible family members or the estate may be able to bring a claim. Your solicitor can also advise on inquests and fatal claims where relevant.